1. Being A Manager
(a) Introduction
(b) My Motivation For Writing This Book
(c) My Background
(d) The Organization Of This Book
(e) Writing Conventions
2. Key Issues In The Manager’s Relationships With Staff
(a) Business Relationships vs. Social relationships
(b) Power and Control
(c) Secrecy
(d) Is Friendship Possible?
(e) Romantic and Sexual Relationships
(f) Conflict
(g) Cultural Differences
(h) The Psychological Meaning Of Work
3. The Psychological Meaning Of Work
4. Key Psychological Concepts and Theories
(a) Schemas
(b) Cognitive Dissonance
(c) Family Systems
(d) Unconscious thoughts and feelings
5. Transference
(a) Staff Transference
(b) Manager Transference
(c) How To Detect and Respond To Transference
6. Managing Conflict
(a) The CPS Philosophy
(b) The CPS Approach To Managing Conflict
(c) Plan B
7. Supervision
(a) Just Listen
(b) Set Expectations
(c) Establish A Process
(d) Mutually Create A Formal Process For Doing Supervision
(e) Adopt A Style Of Supervision That Is Adapted To The Individual You Are Working With
(f) Individualized Style Of Supervision
(g) Provide Feedback and Get Feedback
(h) Expect Emotion
(i) Challenging Staff and Bad Apples
(j) Growth and Limitations
8. Facilitating Change
(a) Readiness principles
(b) Building on strengths
(c) Individual change
(d) Organizational change
9. Leadership
(a) Being Visible
(b) Being Available
i. Access to you
ii. Go to them – wander around..to their workspace
iii. Provide Ad Hoc Supervision When Needed<To Address Urgent Performance Issues
(c) Being A Model
(d) Leadership Style
10.Mental Illness and Chemical Dependency In The Workplace
(a) When Your Staff Is Experiencing A Mental Illness
(b) What Is Mental Illness?
(c) Have A Philosophy And A Policy
(d) Having A Conversation
(e) When Your Staff Are Showing Signs Of Having A Chemical Dependency Problem
11.The Emotional Challenges Of Being A Manager
12.Job Satisfaction
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