Here is an abstract of the presentation. Note: at this presentation I will be inviting those who have seen the poster or attended the presentation to continue a dialog with me about this subject through this blog.
Resolving Staff – Manager Conflict
Collaborative Problem Solving: An Effective Approach For Managing Conflict In The Workplace
There is no way to avoid conflict. Conflict is inherent to human relationships, whether they are relationships at home, with friends, or on the job. Collaborative Problem Solving (CPS) is a method of conflict resolution that was originally developed for working with very difficult children. It was designed to teach parents, teachers, and mental health professionals how to work together with challenging kids to solve problems in mutually satisfactory ways. However, CPS is not just for kids. It can be adapted for use in helping managers to work effectively with their staff when, inevitably, conflict arises. The core of CPS is “Plan B,” a multi-step process for working through conflict. At the end of a successfully executed Plan B a manger can say to him or herself, “we worked it out. We solved the problem…..together.” This poster sessions describes the conceptual underpinnings of CPS and how to execute Plan B.
